At Goynakothon, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with our straightforward refund and returns policy.
- Timeframe: You have 30 days from the date of purchase to return an item.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them. All original tags and accessories must be included.
- Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom-made products, intimate or sanitary goods, hazardous materials, and gift cards.
- Inspection and Refund
- Once we receive and inspect your return, we will notify you about the status of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
- Exchanges
- If you need to exchange an item for a different size, color, or model, please contact us at [Insert Email Address] or [Insert Phone Number]. We will assist you with the exchange process, subject to product availability.
- Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately at [Insert Email Address] or [Insert Phone Number]. Provide details of the defect or damage, and we will arrange for a replacement or refund, including shipping costs.
- Method: Refunds will be issued to the original method of payment.
- Sale Items: Only regular-priced items may be refunded; sale items are final sale.